Terms of service

These terms are between Kyrovane (“we”, “us”) and the organisation that opens an account (“you”): an agency that runs creator programmes for brands, or a brand that runs its own. The person who signs up confirms they may accept these terms on the organisation’s behalf.

Kyrovane is an independent product. It is not affiliated with, endorsed by or a partner of TikTok, ByteDance, Shopify or any other platform, and nothing here grants you rights in relation to those platforms.

Kyrovane is software for running TikTok Shop creator and affiliate programmes, for agencies and for brands: creator records, outreach, campaigns, samples, content, analytics, client reporting, billing and related automation. We provide the software; you decide how to use it and remain responsible for the decisions you make with it.

We do not guarantee any commercial outcome. Forecasts, scores and predictions in the product are estimates presented with their uncertainty, and must not be treated as promises of revenue.

You are responsible for the security of your account, for the people you invite to it, and for the permissions you give them. Keep your password to yourself, turn on two-factor authentication, and tell us promptly if you believe an account has been compromised.

We may suspend an account that is being used to break these terms, to attack the service, or in a way that puts other customers’ data at risk. Where we can, we will tell you first.

The data you put into Kyrovane — your clients, creators, campaigns, messages, content and results — is yours. We process it to provide the service, as described in the privacy notice. We do not sell it, and we do not use it to train AI models.

You can export it at any time, including after you cancel. We keep backups for a limited period after deletion for recovery purposes, and the privacy notice says how long (14 days today).

You confirm that you have the right to put into Kyrovane the personal data you upload — including creator and client contact details — and that you will use it lawfully. Where the law makes you a data controller, you remain the controller and we act on your instructions.

You agree to the acceptable use policy and the outreach and affiliate policy, which are part of these terms. In short, you agree not to use Kyrovane to:

• break the terms or technical controls of any platform it connects to;
• send unsolicited bulk messages, or messages to people who have opted out;
• misrepresent a creator’s results, or a client’s;
• harvest credentials, or act on an account you do not control;
• attempt to reach another customer’s data, or to test the service’s security without telling us first.

We build the product so that most of these are not possible. That is not a reason to try.

Kyrovane’s AI answers from your own data, drafts and proposes; it never sends, approves or spends on its own, and your data is never used to train a model. What it does, what it records and its limits are in how Kyrovane uses AI. You remain responsible for what you send, including anything the AI drafted for you.

Kyrovane connects to services you hold accounts with, such as TikTok Shop, through their official APIs and only with your authorisation. Your use of those services stays governed by your agreements with them. If a provider changes, limits or withdraws an API, the features that depend on it may change or stop; we will say what is affected rather than show data we no longer receive. The TikTok Shop page describes that connection, and the sub-processors page the services Kyrovane itself relies on.

Content you, your clients or creators put into Kyrovane (briefs, messages, documents, posts and the records about them) remains theirs or yours. You confirm you have the right to store and use it as you do, including creators’ content you record, and that it is lawful. We may remove content that breaks these terms.

Paid plans are billed in advance, monthly or annually, to the card you provide. Card details are handled by our payment provider; we never receive or store your card number. Prices are exclusive of tax unless stated, and tax is calculated by the provider from the billing address you give us.

If a payment fails we will retry and ask you to update the card. Your workspace keeps working through a grace period, then becomes read-only — you can still read and export everything. We do not delete data because of an unpaid invoice.

Payments are taken by our payment provider as merchant of record where card payments are switched on. Cancellation, reactivation and refunds are covered in the refund policy.

We work to keep Kyrovane available and will tell you about planned maintenance where we reasonably can. We do not currently offer a contractual uptime commitment; if you need one, ask and we will be straightforward about what we can agree to.

We improve the product continuously. We will not remove a capability you depend on without notice, and material changes to these terms will be announced before they take effect.

We own Kyrovane — the software, interface, brand and documentation. You own your data and your own brand assets, and you grant us only the licence needed to run the service for you (storing, processing and displaying your data to the people you authorise).

Kyrovane is provided as it is. To the extent the law allows, we exclude implied warranties, and our total liability in any twelve-month period is limited to the fees you paid us in that period. We do not exclude liability the law does not permit us to exclude.

We are not liable for decisions you make using the product’s estimates, for a platform changing or withdrawing its API, or for content you or a creator publishes.

You can cancel at any time and keep access to the end of the period you have paid for. We may end the agreement if you break these terms materially and do not fix it after we ask.

After the agreement ends the workspace stays, read-only, so you can still export your data, until its owner deletes it. Deleting it is described in the data requests page: fourteen days in which it can be cancelled, then closed, then erased. Whether a workspace left unpaid should be deleted after a set time requires legal review; today it is not.

This document was written by the people who built the product so that it describes the software accurately. It has not been reviewed by a lawyer and it does not yet name a governing jurisdiction, because doing so without advice would be a guess. Before Kyrovane is sold in any market, this will be replaced by a reviewed agreement.

If you need a signed agreement with your own terms today, write to legal@kyrovane.com.